MSS 2022 – Finding your role and staying relevant

Managed Services Summit London 2022 will address where the MSP goes from here. After years of evolution the role of MSP is starting to change quite dramatically.

Up till now the MSP role has been very much a supporting one, helping clients manage their IT infrastructure as they have migrated from on-premiss to hybrid cloud environment.

Now clients are asking for a whole lot more of their MSP. They need a technical adviser, a security expert and a digital economy partner.

At MSS London we will have expert speakers and panellists to discuss this changing role and give a steer of what next steps are vital if the MSP wants to stay relevant in this new market.


Themes, Topics and Trends

The Managed Services Summit will address the key trends and issues that impact the managed services sector including:

  • How to maximise value and increase efficiencies for MSPs and their customers
  • Increasing knowledge of new technologies
  • Analysing trends in buyer behaviour
  • Assessing recent strides in digitalisation and business transformation
  • Security, compliance and zero trust architecture (ZTA)
  • Emerging advances in AI, automation and XaaS
  • The state of cloud adoption, and hybrid and edge computing
  • Hybrid working 2.0
  • Better approaches to training in light of the growing skills gap
Wednesday 14th September 2022 starting at 08:30 Local Time
08:30 Registration Opens
09:15 Welcome & Opening Remarks
09:20 PANEL SESSION
Speakers Panel Debate: Innovation, Consolidation and Automation – the way forward
As the Managed Services market matures MSPs need to understand where they go next. Staying where you are is no success strategy, but taking the next step is fraught with challenges. Is Innovation the key or do you consolidate what you have. Is automation of processes and procedures fundamental to future growth. Our Platinum panellists will give their opinions on what are the next steps for MSPs wishing to be winners.
OpsRamp, Cloudian, Sophos, and Connectwise
09:45 KEYNOTE
Jessica Figueras
Presented by Jessica Figueras - Hither Strategy
10:10 PANEL SESSION
Speakers Panel Debate: Cyber Security - the biggest threat and opportunity
With over half of all cyber-attacks targeted at SMBs and the majority of the same sector claiming they would switch managed service provider for the right cyber security solution our Platinum panellists will discuss the threats and opportunities this represents to the MSP community.
Threatlocker, Pax8, Duo Security, and Splashtop
10:45 Coffee Break & Networking
11:15
Business Leadership Track

A track aimed at business leaders keen to learn new insights and innovative ideas that will help them streamline operations, trim costs while growing client revenues and prepare for future success.

Technology Leadership Track

A track aimed at technology leaders keen to gain a better understanding of technical trends, emerging customer requirements, innovative tools and new ways to deliver improved customer experiences.

11:15 Ben Jenkins - Director of Cybersecurity, Threatlocker
Presented by Ben Jenkins - Threatlocker
Ops Ramp
Presented by Name to be advised - OpsRamp
11:30 Empowering the modern MSP to capitalize on the cloud transformation
Presented by Michael Breeze - Pax8, and Phylip Morgan - Pax8
Splashtop
Presented by Name to be advised - Splashtop
11:45 Security made easy with DUO
Learn how Duo's MSP program can secure your customer's environments within minutes, with an easy-to-use industry-leading cloud service - all on our multi-tenant platform.
Presented by Hiten Jotangia - Duo Security, and Kahing Wan - Duo Security
Sophos
Presented by Name to be advised - Sophos
12:00 Connectwise
Abstract TBA
Presented by Name to be advised - Connectwise
Cloudian S3 Storage Data Platform in the Sovereign Cloud & Ransomware era - Realise new revenue opportunities in S3-compatible storage services
Presented by Jon Brooks - Cloudian
12:15 Panel Q&A Session
Panel Q&A Session
12:30 Lunch
13:30 KEYNOTE
Why leadership is more important than your PSA in your MSP
Presented by Ian Luckett - IT Experts, and Stuart Warwick - Stuart Warwick
13:55 PANEL SESSION
Platinum Session Panel Debate – Creating Opportunities for your clients in the Digital economy
Are you a service provider or opportunity provider. Our Platinum panel will discuss the role of MSPs in the digital economy post Covid. As all businesses are having to respond to different work practices, creaking supply chains and skill shortages, how can the MSP help its clients respond and grow. How can the MSP show its clients more effective ways of working or assist them moving into new markets.
Nerdio, eSentire, Ionos, and OVH Cloud
14:20
Business Leadership Track

Technology Leadership Track

14:20 Threat hunting done right!
Abstract TBA
Presented by Ross Goodburn - eSentire
Nerdio
Presented by Name to be advised - Nerdio
14:35 Ionos
Abstract TBA
Presented by Name to be advised - Ionos
OVH Cloud
Presented by Name to be advised - OVH Cloud
14:50 Webroot
Abstract TBA
Presented by Name to be advised - Webroot
Vipre Security Group
Presented by Name to be advised - Vipre Security Group
15:05 Datto
Abstract TBA
Presented by Name to be advised - Datto
CaaB
Presented by Name to be advised - CaaB
15:20 Panel Q&A Session
Panel Q&A Session
15:35 Coffee and networking
16:05
Business Leadership Track

Technology Leadership Track

16:05 Stay Private
Abstract TBA
Presented by Name to be advised - Stay Private
Nebulon
Presented by Name to be advised - Nebulon
16:20 Exclaimer
Abstract TBA
Presented by Name to be advised - Exclaimer
N-able
Presented by Name to be advised - N-able
16:35 Quest
Abstract TBA
Presented by Name to be advised - Quest
6 Degrees Group
Presented by Name to be advised - 6 Degrees Group
16:50 Panel Q&A Session
Panel Q&A Session
17:05 PANEL SESSION
“The Big Debate” - The MSP view - Standing out and staying relevant
Having listened to all the presentations and panel sessions during the day we have invited a diverse group of MSP leaders from across the community to give their opinions on what they have heard, and give us their views on how an MSP needs to stand out from the crowd. This session is also open to all delegates to give their views and ask questions of the panellists. We look forward to your contribution.
18iT
17:35 Closing Remarks
17:40 Networking Drinks
18:00 End of Summit
Presentation times and order are subject to change. This agenda was last updated on 26 May 2022 at 3:27pm.

Please Note: The Managed Services Summit reserves the right to make any necessary changes to this agenda. Every effort will be made to keep presentations and speakers as represented. However, unforeseen circumstances may result in the substitution of a presentation topic or speaker. The Managed Services Summit reserves the right to use photographs of any attendee for future promotions.

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