Mark Paine will present the Gartner view on how the changed customer buying process has become hard to monitor and follow and can be abruptly fore-shortened. “Who are the real customers anyway?” he will ask, using research into changing buying processes.

IT Lab Group CEO Peter Sweetbaum will discuss how to build and grow MSP businesses and the process of acquiring another service provider. Peter will cover his experience in growing an MSP business alongside the major issues that arise in M&A; from how to deal with customers on both sides to best practices on integrating services, technology and culture across teams.

In this session Jason will be discussing the findings from the recent ‘Evolving Landscape of the MSP Business’ report. We will cover the most notable findings from the report as well as providing advice on how MSPs can get together to share success, best practice and insights in order to give businesses in EMEA the best possible experience of managed IT services.

Join us in this educational session as we review the Datto solution offerings and breakdown the top successful tools and advantages of the Datto partnership, designed to truly grow your business. Learn about the free sales tools available to all, including a robust marketing automation platform, to help grow your Business Continuity, Networking and Managed Services offerings.

-Datto's offerings - Business Continuity, Networking, Business Management Tools
- The advantages of partnering with Datto
- Sales tools provided by Datto to help our Partners grow

Relax - the future of MSPs has been written and is now set in stone. Everything’s moving to public cloud. Public cloud means AWS, Azure and GCE. We’re all just hyperscale resellers now. There’s just one problem: none of these statements is true.

Join this talk and learn how Artificial Intelligence for IT Operations enables your IT teams to become more efficient, productive and save time while increasing the quality of service.

There are significant revenue and margin opportunities in the provision of Managed Security Services (MSS), however there are also significant risks. Learn seven key ways to find the balance between delivering attractive services that customers are prepared to pay for, and the risk of incurring high operational and on-boarding costs.

The Internet has changed how we interact, do business, and share information. Cyber is distinctive in the difficulty it presents us when we try to predict what will come next. Cyber threats are complex, dynamic, and network defences often have trouble keeping up with them. The threat landscape has evolved. Traditionally, the cyber security strategy of most organisations has been a defence-in-depth approach starting at the perimeter and layering back to the assets that need to be protected. By understanding the breadth of the threats through a more proactive approach in defence methodologies (Active Defence), organisations can increase their cyber resilience and formulate mitigation plans and develop policies and programmes that focus on high-impact attacks and protect / control access to sensitive commercial information from malicious actors. Intelligence is of no value if it cannot be made available in an appropriate time frame to those who require it. Using timely and actionable threat intelligence, allows for better cyber hygiene and can influence lines of business. Let us show you how we at Mimecast do this.

Managed Service Providers (MSPs) are increasingly eyeing Cloud Storage Services as a rapidly expanding revenue opportunity. With unstructured data doubling every 2 years and with GDPR requirements driving a greater need for storage control. The time has never been better for MSPs to enter this space or refresh their last generation offerings. Today, Cloudian's on-premise native S3 MSP solution with their many technology ecosystem partners enables a simple and flexible approach to provide many Cloud Storage Services on a single platform.

Pay-per-use hosted on-premises infrastructure. Dream or reality?

If you are buying datacentre infrastructure for any cloud or managed hosting offerings today and aren’t paying for it like you pay for the cloud – this session is for you. It’s the age old dilemma for a service provider, do you buy in advance of demand and hope, or do you wait for customer demand and accept slow time to market? There is another way. And we reckon we’ve cracked it… come see if you agree.

Academic and financial industry expert Igor Pejic from BNP Paribas is the author of “Blockchain Babel”, just selected as a book of the month by the FT. With his deep understanding of the blockchain model, he will explain its relationship with the IT industry and with managed services in particular, providing the background to his book and explaining that it is not just banking that will be affected. Managed services’ customers in every industry, especially those with a supply chain, will be asking questions about the implications of blockchain. A must attend session, and every attendee will receive a free copy of his book.

Building an efficient MSP in today’s rapidly evolving world is quite the challenge. Join IT GLue to discover how adopting great documentation practices could have a resounding impact on your MSP and see the bottom-line soar.

There are infinite things to potentially worry about when you’re an MSP. What sets the most successful MSPs apart is they’ve found ways to drastically reduce that list down to a minimum. Join us to learn about the keys to working smarter, not harder, and scaling your business without burning out. That includes insisting on a standardized stack, not being afraid to fire bad customers, knowing the right tools to use, and more.

Technology Service Providers spend a lot of time focusing on the technology you provide, because that’s what you love. But, it’s more important than ever the industry to put their focus on the customer over the technology. Hear from ConnectWise experts on how to get started on transitioning to the As-a-Service model; and how to make the transition a successful one.

Why emerging technologies might make server hardware look very different in the near future.

In this session David Ellis will cover a high-level overview of the key drivers in the market, areas for MSPs to consider and how they can partner with Tech Data to capitalise on this high growth sector.

Migrating to the cloud needn’t be a storm of complexity. Learn how moving to a public, private or hybrid cloud can be a breeze by utilising smart tools, automating discovery of the data centre and monitoring your network. Increased sales, reduced costs and sunny skies await.

While cybersecurity headlines still highlight big breaches from external sources, insider threats are an even bigger problem. During this presentation RapidFire Tools VP Mark Winter will discuss the need for expanded insider cybersecurity threat services and will also describe the types of insider threats that are commonly found on many SMB networks, and how to detect them.

Network assessments are a crucial part of the MSP prospecting phase. To quote work accurately and prove you can effectively support an IT environment, you need to know what’s really on the network—not just what the prospect says is there. If you don’t have network visibility, you could lose time and money through unquoted work resulting from unforeseen network issues and surprise devices you didn’t know about. By using Auvik, you gain real-time network insight and control so you can prove your value, identify upsell opportunities, proactively assess network problems, and boost your profitability with right-sized contracts.

Webroot's report, titled “Size Does Matter”, sheds light on the challenging climate UK SMBs are currently facing in a time of rapid political, economic and social change. Cormac will share these research insights and practical ways MSP’s can help guide their clients and prospects with a robust cyber security strategy.

Are your managed hosting and cloud services being held back by your data center network? In the fast-evolving world of managed hybrid cloud/multi-cloud services, you need to turn your network into a competitive advantage and a revenue enabler. Open networking and SDN can not only eliminate vendor lock-in and lower costs, they can help you simplify and automate operations across geographically distributed data centers, and enable you deliver services that are simply better: faster to provision, more innovative, more reliable and more secure.

When your data is hacked or encrypted, it is important that business can continue while IT solves the security breaches. Sometimes you just wish you could go back in time and undo the harm that was caused by a security breach in your network or your hardware including endpoint devices and your data center. Carbonite makes it possible to go back to a time where the data was unharmed and running smoothly with near zero downtime preventing you from losing important data. As cyber-crime and user failure keep increasing the risk of business being disrupted, the business opportunity for backup and recovery continues to be a rising investment for organizations. #dataprotection #datalosspreventation

Editor of IT Europa, John Garratt, reviews the latest statistics, including its own unpublished research on the nature of the managed services sector. He looks at how different definitions are used, especially in countries across Europe, how everyone is planning growth which makes mergers and acquisition inevitable, and the likely prospects for 2020.

Above all the message from interviews with leading MSPs shows how demand for experienced staff and new skills is changing how managed services firms and others are looking at driving value.