Kate Wood provides culture as a service to multiple organisations, helping them transform their employee engagement strategy to improve business performance. Harnessing what worked in her role as Culture Director for Chess, Wood galvanised the 120 million pound (550 people /7 sites) turnover Technology Business from 63rd to 1st, in the Sunday Times Top 100 Companies to Work for in the UK and retain their place in the list for 10 years.

Datto’s believes all businesses (Not just MSPs) should be focusing on Cyber resilience, the everchanging threat landscape is moving so fast: BCDR & Cyber security is not enough in 2021!

We are here to discuss the illusions created by backup vendors about image backup. Possibly to do some myth busting. At the very least, reveal some truths that don’t always get highlighted. We speak with many MSPs that use image-based backup such as veeam, storagecraft, altaro and also the appliance-based backup vendors. It turns out that traditional image backups are far from ideal….especially for MSPs.

Latest customer insights on cloud adoption keeping CIOs awake at night! Discover how resellers can provide some relief. Customer behaviour in cloud procurement has significantly changed. IT leaders understand the need to adopt a multi-cloud approach to their IT strategy. This transformation in purchasing criteria has created many challenges and risks along the way. As a result, customers are turning to their IT reseller partners to co-create solutions to leverage the benefits of multi-cloud and mitigate the inevitable risks. In this thought-provoking session, David Devine will share an overview of OVHcloud’s findings from their latest customer research whitepaper. David will discuss IT leaders’ key needs, priorities and the biggest challenges that keep them lying awake at night. These insights are designed to help channel providers understand what customers need most from their channel partners and create a framework to build differentiated cloud solutions.

This session will cover:

• Aligning evolving security challenges with customer expectations, while maintaining a profitable MSSP service model
• Multi-tenancy with flexibility – what should you be looking for, for ease of onboard new customers & training your team
• Delivering ransomware readiness – the MSSP role in prevention, containment and enabling recovery from a ransomware attack, using 12 globally recognised safeguards

As we prepare for the post-pandemic world, we are faced with the challenge of managing remote and hybrid workforces on a long-term basis. Many companies across the world have already decided that their employees will be able to continue to work remotely. Some will adopt a hybrid model where employees will be in the office part of the time and remote otherwise. This means IT teams must have very streamlined processes for managing remote endpoints. Watch to see how your team can use Unified Remote Monitoring and Management (uRMM) technology to manage remote and hybrid workforces.

How can you respond with curiosity, creativity and collaboration to a business world being transformed by artificial intelligence, new generations in the workplace, and the ripples of COVID-19? Award-winning business author and leadership coach Greg Orme reveals the science-based tips and techniques to help you to influence your colleagues, empathise with your customers, and innovate as fast as the world is changing.

The session will focus around post covid market developments and how they impact in the channel, an overview of transaction activity and and strategic considerations for shareholder and entrepreneurs as they plan the future of their business.

Although the opportunities are strong in this high growth space, providing Managed Security Services has traditionally been complex and costly for partners. Learn how Tech Data can help channel providers capitalise on this market whilst reducing the barriers to entry.

Learn to set the right foundation in your business with ConnectWise.

The next phase of digital transformation is seeing organisations move from legacy, to increasingly cloud- and edge-focused IT. While they're busy designing innovative user experiences to grow their business, they expect you to manage the complex Hybrid IT infrastructure that fuels these digital experiences.

Providing Cloud-to-Edge visibility to Digital Business is MSPs next growth opportunity. But are you sure you can make it a profitable business? Will the increased complexity of these hybrid infrastructure negatively impact your margins? Should you increase productivity, and how? In a very competitive market, how can you improve the value of your services? And what kind of Return on Investment can you expect? This is what we'll discuss in this session, looking at how MSPs across Europe tackle these challenges.

Many organisations want to achieve their growth goals but know they cannot make significant investments to get there.

We will discuss how it is possible to get your MSP on an upward curve despite having less to invest, just by making a few simple changes to the way you do things.

With the proliferation of Amazon, Google, and Microsoft cloud services, combined with Enterprises internal pressures to reduce data centre footprint, costs, and migrating sensitive data to the cloud, your customers are expecting everything to be available as a on-demand, scalable service. The same is true for security and hardware security modules (HSMs). HSMs are tamper-resistant devices that hold and manage the critical signing and encryption keys that protect sensitive data – that are now also available as a flexible subscription-based service. Join this session to learn how adding nShield as a Service to your portfolio can help your customers secure their critical data in the cloud, CSP-agnostic, whilst providing you an additional revenue stream.

The CX landscape has shifted. Today’s consumers demand service that is faster, more personalised, and more channel-agnostic than ever before. Businesses aiming to drive brand loyalty are looking to Channel Partners to provide them with the tools they need to adapt quickly to changing market trends.

However, bolting additional tools onto an already sprawling CX estate is simply too inefficient to match today’s pace of change. The old ‘make do and mend’ approach to adding value to a Partner offering is no longer viable.

With an evergreen, cloud-based solution as the foundation for their CX offering, Channel Partners can update their technology capabilities with the latest CX innovations as soon as they are developed. Join Content Guru to find out how single stack purchasing is the key to providing long-term value to your customers, by reducing the risks of innovation.

Service providers today are looking to take their business to the next level, but at what point is current infrastructure an inhibitor to that business growth? All-flash 3-tier architectures have been a reliable foundation, but they lack the affordability and agility needed in a growing hosting business. A hyperconverged alternative promises a more flexible server-based platform that grows with your customer, but in reality, there are critical limitations such as server resource overheads and operating system restrictions that stand in the way of profitable growth. Join this session to learn how one service provider found a no-compromise, smart infrastructure approach for their data center server-storage solution, saving 40% versus their previous solution, boosting profitability, and improving new customer acquisition.